QUALITY PLAN PURPOSE
At DDC Technical Services, our quality assurance plan was written to ensure we exceed the service expectations of our clients.
We initiate a proactive quality control plan with onsite visits from our management, and each account is assigned a fully qualified and trained quality assurance representative.
We hold ourselves accountable with our personalized action plan written specifically for each company we serve, which includes
bi-annual reviews for our clients that ensure we fix any issues the moment they are reported.Quality Plan Processes
Quality Assurance
Quality assurance activities focus on the processes being used to manage and deliver the solution to evaluate overall project performance on a regular basis. Quality assurance is a method to ensure the project will satisfy the quality standards and will define and record quality reviews, test performance, and customer acceptance. Quality Control
Quality control activities are performed continually to verify that project management and project deliverables are of high quality and meet quality standards.
Quality Control also helps uncover causes of unsatisfactory results and establish lessons learned to avoid similar issues in this and other projects